Help Center

If you would like to amend or cancel your order, please contact us via email at coast@graphite.sg and include the following information:

1. Order number
2. Reason(s) for cancellation/ order amendment details

For order amendment, item(s) are subjected to availability. Please note that we are unable to amend or cancel the order if your parcel has being collected by Ninja Van for Delivery. For more information on how to exchange your order, refer to the Exchange FAQ section for more details.

We apologize for sending you a defect item!

Please email us at coast@graphite.sg within 14 calendar days of receiving your order with the following information:

1. Order number
2. Product name/code of the defect item
3. A photograph of the defect item

We will provide you with a postage label to return the defect item and we will send a replacement as soon as we receive the return parcel. Items returned must be unworn, unwashed, unsoiled, and with complete tags/labels in their original packaging. We apologize that charges incurred for using other modes of return will not be reimbursed. 

We apologize for sending you the wrong item.

Please email us at coast@graphite.sg within 14 calendar days of receiving your order with the following information:

1. Order number
2. Product name/code of the item(s) you have ordered
3. Product name/code of the item(s) you have received
4. A photograph of the item you received

We will provide you with a postage label to return the item and we will send a replacement as soon as we receive the return parcel. Items returned must be unworn, unwashed, unsoiled, and with complete tags/labels in their original packaging. We apologies that charges incurred for using other modes of return will not be reimbursed.

If you have not received any prior notice from us, please email us at coast@graphite.sg with the following information:

1. Order number
2. Product name/code of the missing item(s)

We will get in touch with you.

You can enjoy free standard shipping with a minimum purchase of $40. For orders below $40, there will be an additional delivery surcharge of $4.99 per order.